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Reviver® Terms of Service (04/01/2026)

This Customer Agreement (“Agreement”) is entered into as of the Effective Date (as defined below) between REVIVERMX, LLC a Texas limited liability company (“Reviver,” “Service Provider,” “we,” “us,” or “our”) and you (“Customer,” “you,” or “your”). These Key Terms and Conditions (“Terms”) govern your purchase and use of Reviver’s RPLATE (“Products”) and related services (“Services”).

These Terms become effective on the earliest of the following dates (the “Effective Date”): (1) when you click “accept” or electronically agree to these terms, (2) when you sign a hard copy of this Agreement, (3) when you place an order for Products or Services, or (4) when you first use the Product—whichever occurs first. By using our Products or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Key Terms and Conditions

1. How You Can Use Our Products and Services

a. You agree to:

  • Use the Products and Services only for your own personal or business use and in compliance with all applicable laws;
  • Use the Products only on vehicles where they are properly installed and assigned.

You may not:

  • Resell, lease, sublicense, transfer, assign, or pledge the Products or Services without our prior written consent, which consent may be withheld in our sole discretion;
  • Use the Products or Services in any way that violates our policies, including our Privacy Policy at https://reviver.com/privacy-policy; or
  • Provide false or inaccurate information on your account registration for vehicles registered to you.

b. Authorization to Act on Your Behalf (Power of Attorney)

Some Services require us (or our authorized contractors and agents) to interact with state motor vehicle authority departments on your behalf. To provide these Services, you hereby grant us a limited power of attorney to act on your behalf solely for the purpose of performing the Services described in this Agreement, specifically limited to: (i) submitting vehicle registration applications and renewals, (ii) paying registration fees and related charges on your behalf, and (iii) receiving registration documents and confirmations from motor vehicle authority departments. This power of attorney does not authorize us to make any other decisions regarding your vehicle, title transfers, or any matters beyond vehicle registration renewals. We can only provide these Services after receiving valid authorization from you and we’ll let you know what authorizations are required through our website or app. By using our electronic vehicle registration renewal process, you agree to us collecting all referenced fees and forward these fees to the Motor Vehicle Authority (MVA) on your behalf. We are not owned or operated by any government agency and uses a registered MVA Business Partner to process the registration renewal transaction. The fees paid to the MVA cannot be reversed or refunded once processed by the MVA, as these are government fees outside our control. We are not responsible for the accuracy of any information provided to us by you. In the event that corrected or additional information is required to complete your vehicle registration order, you may be required to submit the additional information either directly to us or the MVA. Any delay in providing this information may cause you to accrue late fees, penalties, or both for which we are not responsible. We are not responsible for any additional fees or penalties imposed by the MVA at any time and for any reason.

You acknowledge that in connection with providing these Services, we may receive or have access to confidential information about you, including personal information and vehicle registration details. We agree to maintain such information in confidence and use it only for the purposes of providing the Services, in accordance with our Privacy Policy and applicable data protection laws, including the California Consumer Privacy Act (CCPA).

We will collect and store an electronic copy of your updated registration document. Once the registration is confirmed to have been renewed by the MVA, your plate registration will automatically update with the updated year number. Our Business Partner will mail the physical registration and plate tags to the address you specify. This will, in no way, change, update, or modify the mailing address on file with the MVA. To change your address on file with the MVA, you must contact your local MVA office.

By using registration application, you confirm that you are either the vehicle owner or are fully authorized by the vehicle owner to process the renewal of the vehicle’s registration.

c. Product Restrictions

Don’t modify, repair, alter, reverse engineer, or tamper with the Products or Services in any way.

Important Warranty Information: Any modifications to the Product will void your warranty, including:

  • Installing frames on or around the Product;
  • Installing the Product in ways that don’t follow our specifications; or
  • Any other alterations or modifications.

If you need service or repairs, please contact us at Customer Success at (844) 697-7528.

d. Using Our Website and App (Account Registration).

Your Account Security:

When you create an account, we’ll provide you with login credentials. You’re responsible for:

  • Keeping your username and password confidential;
  • Ensuring all information, you provide is accurate and up-to-date, including your name, address, credit, debit or charge card numbers and expiration dates, and any other payment information; and
  • Notifying us immediately if you suspect unauthorized access to your account.

Important: You are responsible for all activity on your account that occurs through the use of your login credentials. You agree to notify us immediately of any unauthorized use of your account. We will rely on all actions taken through your account using valid login credentials without additional verification, provided that we will not hold you liable for unauthorized transactions that occur after you have notified us of a security breach and we have had a reasonable opportunity to act on such notice.

Limitations:

  • We are not liable for losses resulting from your provision of inaccurate, incomplete, or outdated information to us;
  • We may modify or discontinue the Sites at any time; or
  • Additional terms may apply to specific features of our Sites.

2. Subscriptions; Auto-Renewal; Payment.

There are two parts to your Reviver purchase:

a. RPLATE Purchase: You can buy your RPLATE with a one-time full payment through our website or an authorized dealer/reseller.

b. Service Plan Subscription: In connection with the purchase of an RPLATE, you will get access to the features and functions within the Services for your selected Service Plan Subscription level as long as you keep the Service Plan Subscription active for each payment period until such Service Plan Subscription is cancelled. It is important to understand that a Service Plan Subscription is required for the RPLATE to maintain connectivity and digital functionality. Without an active subscription, the RPLATE will lose connectivity and digital features but will continue to display your license plate number, registration validity, and plate graphics as a static display (as described below). The RPLATE hardware itself remains your property regardless of subscription status. Your Service Plan Subscription level will continue until cancellation or you revise the Plan level. Service Plan Subscriptions will automatically commence on the first day following the enrollment date and will renew on an annual basis depending on your election when you first set up your Product. By submitting payment details in conjunction with the purchase of the Product, you agree to this charge. To avoid this charge, you must cancel the Service Plan Subscription before the renewal date by either contacting Customer Success at (844) 697-7528 or via our mobile application.

Important: RPLATE Requires Active Service Plan

Your RPLATE is a connected device that requires an active Service Plan Subscription to function fully. If your Service Plan Subscription is cancelled or lapses:

  • We will terminate the RPLATE’s LTE/cellular connectivity
  • Digital features (personalized messages, remote updates, etc.) will cease to function
  • The plate will continue to display your license plate number, plate graphics, and current registration validity (month/year) as a static display until that registration period expires
  • You remain responsible for renewing your vehicle registration through your state Motor Vehicle Authority according to applicable laws.

c. Service Plan Changes. You have the right to change (upgrade or downgrade) your Service Plan Subscription level. “Upgrading” your level will take effect immediately and you will be charged the prorated difference between your existing tier level and your newly upgraded level for the remainder of your subscription term. All upgrade charges are non-refundable. “Downgrading” your level will take effect at the end of your existing term. You understand that by changing Service Plan Subscription level, you will either gain or lose access to certain subscription features. The Service Plan Subscription levels and features can be reviewed on our website and mobile application.

We may increase or add new fees for Services with at least thirty (30) days’ advance written notice to you via email to the address associated with your account (unless your order specifies otherwise). Your continued use of Services after the notice period constitutes your acceptance of the new fees. If you do not agree to the new fees, you may cancel your subscription in accordance with Section 3(a) prior to the effective date of the fee change.

d. Auto-Renewal for Service Plan Subscriptions. You acknowledge that your Service Plan Subscription has recurring payment features and you accept responsibility for all recurring payment obligations prior to cancellation of your Service Plan Subscription by you. Unless you opt out of auto-renewal by using the cancellation feature in our mobile application or by contacting Customer Success at (844) 697-7528 before the end of your current term, your current Service Plan Subscription level will be automatically extended for a successive renewal period of the same duration at our then-current rate. If you terminate your current Service Plan Subscription before the end of the term, you may use your Service Plan Subscription until the end of your current term and your Service Plan Subscription shall expire thereafter with no renewal. Your failure to cancel the Service Plan Subscription in accordance with the cancellation procedures set forth herein, or your continued use of the Service Plan Subscription confirms that you authorize us to charge your payment method for the renewed Service Plan Subscription level.

Important: If your Service Plan Subscription lapses due to non-payment or cancellation, we will terminate connectivity and digital Services as described in Section 2(b). Your RPLATE will continue to display your license plate information as a static display. We will provide you with notice before terminating Services due to non-payment and an opportunity to cure any payment default within fifteen (15) days.

e. Vehicle Registration Renewal. Any renewal of your Service Plan Subscription does not include the required annual subscription holders’ vehicle registration renewal as required by a particular state. A subscription holder may renew the registration of the vehicle associated with the RPLATE by making a payment of the applicable renewal fee at the time of the renewal plus any and all applicable Required Third-Party Fees and Charges as provided for in the terms of the Subscription.

f. Valid Payment Obligations

Unless your order specifies different terms:

  • all payments (plus any applicable taxes and other charges) for Products must be made on or prior to delivery;
  • one-time charges for Services shall be paid in advance of same;
  • any annual recurring payments for Services will be made prior to the applicable period of such Services;
  • payment Currency and Late Fees must be in U.S. Dollars;
  • you will be asked to provide to us a valid authorized payment method that you have the legal right to use (such as a credit, charge or debit card number) in order to activate your account and your Service Plan Subscription, along with other payment information, without us requiring a signed receipt from you;
  • you authorize us to continue to attempt to charge and/or place holds with respect to all sums owed until such amounts are paid in full, including making multiple attempts to process payments and using any updated payment information you provide or that we obtain through card updater services;
  • you acknowledge and agree that such multiple attempts may result in additional fees from your payment provider, for which you agree that we shall not be liable for any such fees or charges resulting from multiple payment attempts to the maximum extent permitted by law;
  • if you provide a debit card number instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number.

Collections: We reserve the right to engage the services of a debt collection agency or legal counsel to recover any outstanding balances. To the extent permitted by applicable law, you agree to pay all reasonable costs of collection, including but not limited to reasonable attorneys’ fees, court costs, and debt collection agency fees, whether or not legal proceedings are initiated. These collection costs may be added to your outstanding balance subject to applicable law.

ACH Payment Processing and Failed Payments

If you elect to pay via ACH (Automated Clearing House) transfer, you acknowledge that ACH payments can take up to 7 business days to process. For vehicle registration renewals paid via ACH, we will process and pay your registration fees to the applicable motor vehicle agency on your behalf before your ACH payment settles. You authorize us to initiate this advance payment on your behalf.

If your ACH payment fails for any reason (insufficient funds, closed account, payment reversal, etc.):

  • We will immediately notify you via email (to the address on your account) and through the mobile application
  • We will assess a returned payment fee of $25.00 for each failed ACH transaction. This fee is in addition to any fees your financial institution may charge you for the failed transaction.
  • You must repay the failed amount plus any applicable fees within 15 days of notification
  • If payment is not received within 15 days, we reserve the right to:
    • Engage collection services as described above in this Section 2(f)
    • Immediately cancel your Service Plan Subscription
    • Terminate the RPLATE’s LTE/cellular connectivity
    • Disable all digital features (personalized messages, remote updates, etc.).

IMPORTANT: If your Service Plan is cancelled due to failed payment:

  • Your RPLATE will continue to display your license plate number, state logo, and current registration validity (month/year) as a static display
  • Digital features will cease to function
  • You remain responsible for all outstanding amounts owed, including the registration fees we paid on your behalf, plus any collection costs
  • You remain responsible for renewing your vehicle registration through your state motor vehicle agency according to applicable laws for future registration periods.

You agree that we may re-attempt failed ACH payments and may update payment methods through card updater services or similar mechanisms. Multiple failed payment attempts may result in additional fees from your financial institution, for which we are not liable.

g. Taxes. You will be responsible for all taxes associated with its purchases, including without limitation sales, use, excise, value-added, services, withholding, and similar transaction taxes and duties, now or hereafter claimed or imposed by any governmental authority, excluding taxes based on our net income. Any valid tax-exempt certificates must be provided to us prior to the execution of this Terms of Sale and must be maintained current throughout the term. If we are required to pay Taxes, you shall reimburse us for such amounts, as well as any related costs, interest and penalties paid or payable by us.

h. Other Third-Party Charges and Expenses. We reserve the right to invoice you for any third-party fees, charges, costs or payment obligations in connection with the Services imposed by or payable to cellular carriers, governmental or quasi-governmental bodies, including any Vehicle Authorities (vehicle or license registration fees) (“Required Third-Party Fees and Charges”), in connection with the sale, installation, use, or provision of the Services incurred on your behalf. All Required Third-Party Fees and Charges invoices must be paid prior to the activation of Services. Taxes and other government-related fees and surcharges may be changed with or without notice. For the avoidance of doubt, we shall have no obligation to pay any violations, penalties, surcharges assessed against you by a governmental or quasi-governmental body, including any Vehicle Authority, separately from the Services.

3. Cancellation and Refunds.

a. Cancellation or Termination of Service Plan Subscription. You may cancel your Service Plan Subscription to our Services by or contacting us, at Customer Success at (844) 697-7528 or via our mobile application any time. After such Service Plan Subscription period ends the subscription services will no longer be accessible to you. We may immediately terminate or suspend your account, and all or a portion of your subscription, without notice if:

  • your payment is overdue (provided that we use reasonable efforts to notify you of termination or suspend);
  • you provide false or inaccurate information;
  • you violate the terms of the Service Plan Subscription, the Key Terms and Conditions or any other Reviver rules;
  • you engage in conduct that is a violation of any applicable law or tariff;
  • you engage in conduct that is threatening, abusive or harassing to our employees, agents including, for example, making threats to physically harm or damage property; or
  • you submit profane, threatening, or racially insensitive banner message requests.

If we terminate or suspend your subscription, your license to use any software or content provided in connection with the subscription is also terminated or suspended (as applicable). If your subscription is terminated, we have the right to immediately delete all data, files, and other information stored in or for your account without further notice to you. You must pay all charges up to and including the date of termination and there will not be any refunds of prior paid subscription fees. Should you wish to resume your subscription after any suspension, a restoration of subscription fee may apply. This fee is in addition to all past due unpaid charges and other fees.

THE RPLATE FEATURES REQUIRES AN ACTIVE AND PAID SUBSCRIPTION FOR OUR SERVICES. ANY TERMINATION, CANCELLATION OR SUSPENSION OF THE SUBSCRIPTION WILL RENDER THE RPLATE UNABLE TO ACCESS ANY OF THE SERVICES, INCLUDING, BUT NOT LIMITED TO, REGISTRATION RENEWALS, RECEIVE FIRMWARE UPDATES, OR PERSONALIZE YOUR PLATE; PROVIDED, HOWEVER, THE RPLATE WILL CONTINUE TO DISPLAY THE STATE LOGO, THE LICENSE PLATE NUMBER AND THE YEAR AND MONTH OF THE REGISTRATION FOR THE PERIOD OF THAT PARTICULAR VEHICLE REGISTRATION. UNLESS OTHERWISE PROVIDED FOR UNDER OTHER SERVICES, YOU ARE RESPONSIBLE TO RENEW YOUR VEHICLE REGISTRATION FOR THE APPLICABLE PERIOD REQUIRED BY STATE RULES AND REGULATIONS.

b. Product Refund Policy. We want you to be completely satisfied with your RPLATE purchase. If you decide to return your Product for a refund:

  • You have 15 days from delivery to notify us, and we must receive the returned Product within 15 days after you notify us. Once the 15-day window closes, Products can only be returned for issues covered under our Product Warranty (see Warranty Policy);
  • You’re responsible for uninstallation and shipping costs to return the Product;
  • We’ll refund your purchase price (minus any credits or partial refunds already issued), but shipping charges are not refundable;
  • Returned plates must be in new or like-new condition with all original parts included and free from damage, wear, or signs of use (beyond what’s needed to inspect the product). We may refuse returns that don’t meet these requirements;
  • The refund plate price may be less if the returned Product does not meet our condition standards.

4. Warranties.

a. Product Warranty. Your RPLATE comes with a 24-month warranty (“Warranty Period”) from the date we ship the RPLATE to you (or longer if required by law). During this time, we guarantee that your Product will work according to our published specifications.

b. Exclusive Remedy. If during the Warranty Period, you must notify us promptly in writing upon discovery of any defect in the Product providing us a detailed description of such alleged defect and such alleged defected Product at our direction has either:

  • Been returned, shipping charges prepaid by you, to our designated manufacturing facility in accordance with our then-current return procedures, as set forth by us from time to time; or
  • We confirm that the Product is defective and hasn’t been modified, tampered with, or subjected to conditions listed in Section 4(d) below.

c. Warranty Coverages.

Then we will, at our discretion, choose one of the following remedies:

  • Repair or replace your defective Product at no charge (you pay shipping and handling); or
  • Provide a partial refund based on how long you’ve owned the Product (calculated over 24 months), minus any applicable fees.

This is your only remedy under the warranty, and we may require you to return the defective Product before providing any solution.

Note: All repair, replacement, or refund decisions are made at our sole discretion.

d. Warranty Voided. The above Product Warranty does NOT cover your Product if:

  • Has been altered, except by us or our authorized representatives;
  • Has not been installed, operated, repaired, or maintained in accordance with instructions supplied by us, including the wired RPLATE which must be professionally installed by our approved installer;
  • Has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident; or
  • Is sold or, in the case of Software embedded on such Product, licensed, for beta, evaluation, testing or demonstration purposes.

e. Damaged RPLATEs. If your RPLATE is damaged due to abnormal stress, electrical issues, misuse, negligence, or a vehicle accident, the Product warranty won’t cover it.

Important: If you have a RPLATE that is still within the Warranty Period, was damaged in a manner that is NOT covered by the warranty as detailed above, and you do not have an outstanding balance owed for the damaged RPLATE, then you are encouraged to contact Customer Success at (844) 697-7528 or email us at support@reviver.com to request the opportunity to purchase a replacement RPLATE for $399 or the then current price, subject to availability and our discretion.

5. Warranty Disclaimers.

a. Warranty Disclaimer: Except for the specific warranties explicitly described in these Terms, we disclaim all other warranties to the maximum extent permitted by law, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement except as prohibited by applicable law. We do not guarantee that the Products, Software, or Services will operate without interruption or be error-free, nor do we guarantee that all issues will be resolved. Nothing in this Section limits any warranties that cannot be disclaimed under applicable law, including warranties under California’s Song-Beverly Consumer Warranty Act.

b. Warranty of Customer. You warrant that all information provided to us is accurate and complete to include account registration information, detailed vehicle details, valid payment information. You agree to use the Products and Services in accordance with all applicable laws and regulations. Any knowing and material breach of this warranty by you shall constitute a material breach of this Agreement, entitling us to terminate the Agreement after providing written notice and a reasonable opportunity to cure (except in cases of fraud or illegal activity) and seek any applicable remedies.

6. Acceptable Use Policy for Personalized Banner Messages (where available).

Our digital RPLATE offers user(s) in authorized states the opportunity to express themselves through personalized, banner messages, subject to our sole discretion and prior approval. We maintain strict standards to uphold respect and consideration for all members of our community, and reserve the right to reject, remove, or modify any banner message at any time for any reason without notice, explanation, or liability. You acknowledge that no refund or credit will be provided for any period during which a banner message is rejected or removed.

To ensure a welcoming environment for all users, we have established the following guidelines for acceptable banner messages:

  • Respect and Civility: Banner messages must be respectful and civil in nature. Users are prohibited from using language that is offensive, derogatory, discriminatory, or inflammatory. This includes, but is not limited to, content that promotes hate speech, racism, sexism, homophobia, or any form of discrimination;
  • No Profanity or Obscenity: Banner messages may not contain profanity, obscenity, or vulgar language. This includes explicit or graphic content that is not suitable for all audiences;
  • No Drug or Sexual References: Banner messages may not contain references to illegal drugs, drug paraphernalia, or illegal substances. Additionally, banner messages must refrain from explicit sexual content or references;
  • Legal Compliance: Banner messages must comply with all applicable laws and regulations. Users are prohibited from submitting content that violates copyright, trademark, or other intellectual property rights, as well as content that promotes illegal activities or infringes upon the rights of others;
  • No Negative Political or Religious Content: Banner messages must not contain negative, disparaging, or inflammatory content related to religious or political beliefs. Positive expressions of religious or political views are permitted, provided they do not promote hate speech, discrimination, or incite violence; or
  • Appropriate Content: Banner messages must be suitable for all audiences, including children and individuals of all ages. Users are prohibited from submitting content that is explicit, violent, or otherwise inappropriate.

Violation of these guidelines will result in the immediate removal of the offending banner message and, at our sole discretion, may result in the suspension or termination of the user’s account with at least five (5) business days’ prior written notice, except in cases of illegal activity or imminent harm. You shall remain liable for all fees and charges during any such suspension or, in case of termination for cause, through the end of the then-current billing period. We reserve the right to review and approve all banner messages submitted by users to ensure compliance with this policy.

By using our digital license plate platform, users agree to abide by these guidelines and acknowledge that failure to do so may result in disciplinary action, including but not limited to immediate suspension or termination of services, without refund or credit of any fees paid.

7. Stolen RPLATE.

In the event that your RPLATE is stolen while you possess a Product or Service provided by us, the following terms and conditions shall apply:

a. Reporting the Theft. You must promptly report the theft of their digital license plate to the local law enforcement agency and obtain an official police report documenting the incident. You must ensure that the report lists the digital license plate as property.

b. Notification to Us. Upon obtaining the official police report, you shall notify us of the stolen digital license plate by contacting our Reviver Customer Success Department at (844) 697-7528 via the provided contact information, or by using the Report Stolen functionality within the Reviver mobile app.

c. Stolen Plate Replacement Program. If your RPLATE is stolen, we offer a reduced-price replacement, independent of the Product Warranty described in Section 4. To qualify for a stolen plate replacement, you must meet all of the following conditions at the time of your claim:

  • you have an active Service Plan Subscription in good standing with no outstanding balance owed;
  • you have filed an official police report documenting the theft and listing the digital license plate as stolen property, and you provide a copy of that report to us;
  • you pay a non-refundable replacement fee of $299, or the then current price, in full at the time of your claim submission. This fee is separate from and in addition to any other fees or payments due under this Agreement.

For purposes of this section, “in good standing” means your account has no outstanding balance, no unresolved failed payments, and your Service Plan Subscription is active and not suspended or pending cancellation.

This stolen plate replacement program is separate from and in addition to the Product Warranty in Section 4. Eligibility is determined by your subscription status, not by the Warranty Period. We reserve the right to verify your eligibility and deny claims that do not meet these conditions.

8. Indemnities.

a. Your Claims. We will defend any claim against you that a Product, when used in accordance with the Documentation and these Terms, infringes third party U.S. patents or copyrights (“Claim”) and will indemnify you against the final judgment entered by a court of competent jurisdiction or any settlements arising out of a Claim, provided that you:

  • promptly notifies us in writing of the Claim;
  • cooperates with us in the defense of the Claim; and
  • grants us full and exclusive control of the defense and settlement of the Claim and any subsequent appeal.

b. Exclusions. We have no obligation for any Claim based, in whole or in part, on:

  • compliance with any designs, specifications, or instructions provided by you or a third party on your behalf;
  • modification of a Product or Software by you or a third party;
  • the amount or duration of use which you make of the Product, revenue earned by you from services it provides that use the Product, or services offered by you to external or internal customers;
  • combination, operation, or use of a Product, Software, or Services with non-Reviver products, software, or business processes; or
  • any use or deployment of Products, Software, or Services in violation of these Terms, the applicable Orders, Reviver Policies, or Specifications (collectively, “Documentation”).

c. Sole and Exclusive Remedy. If a Claim is made or appears likely, we may:

  • procure for you the right to continue using the Product;
  • replace or modify the Product with one that is non-infringing; or
  • require you to return the Product and return the Product Refund to you. This Section states our entire obligation and your sole and exclusive remedy regarding any Claims.

d. Reviver Claims. You will indemnify, defend (by counsel reasonably acceptable to us) and hold us harmless from and against all third-party claims, demands, damages, costs, penalties, and expenses (including reasonable attorneys’ fees) to the extent such claims arise from or relate to: (i) any material breach by you of any of these Terms; (ii) your negligent or willful misuse of the Products or Services; (iii) any content provided by you and displayed through the Products or Services; or (iv) your violation of any applicable law or regulation. Your indemnification obligations shall not apply to the extent such claims arise from our negligence, willful misconduct, or breach of these Terms.

9. Limitation of Liability (What We’re Responsible For).

Except for liability that cannot be limited under applicable law (including liability for gross negligence, willful misconduct, fraud, personal injury, or death), we and our suppliers are not liable for:

  • Indirect or consequential damages;
  • Lost revenue or profits;
  • Lost or damaged data; or
  • Special or incidental damages.

This applies even if we knew these damages were possible.

Maximum Amount We’ll Pay:

If we are found liable for something, the most we’ll pay is whichever is less

  • The amount you paid us in the 3 months before the problem occurred, or $500.

This limit applies to all claims combined, not per incident.

10. Confidentiality and Feedback (Keeping Information Private).

Each party agrees to keep confidential all non-public information received from the other party that is marked as confidential or would reasonably be understood to be confidential. Confidential information may not be disclosed to third parties or used for any purpose other than performing obligations under these Terms. This obligation survives termination of these Terms for a period of three (3) years.

Your Feedback to Us:

If you provide us with suggestions, ideas, improvements, bug reports, test results, or other feedback about our Products, Software, Services, or business (we call this “Feedback”), the following applies:

  • You’re providing it voluntarily, with no intellectual property rights or claims against us;
  • We have no obligation to keep it confidential.
  • Don’t provide Feedback that belongs to or is confidential to third parties.

What we can do with your Feedback:

We can use your Feedback however we want, including:

  • Using, reproducing, or modifying it; Creating new products or features based on it;
  • Licensing or distributing it; or
  • Publicly displaying or performing it.

We don’t have to Keep it confidential; Give you credit; or Pay you anything; and You give up any claims about our use of your Feedback.

11. Assignment and Changes to These Terms.

You need our written permission (at our discretion) before transferring your rights or obligations under these Terms to someone else. Without our permission, the transfer won’t be valid. We can transfer our rights and obligations under these Terms to another company without needing your permission.

If either party transfers their rights, they’re still responsible for paying any money owed before the transfer date.

Any changes to these Terms must be made in writing to be valid.

12. Publicity (Using Your Name in Our Marketing).

By using our Products and Services, you agree that we can mention you as a customer in our marketing materials (like our website, brochures, or advertisements). We won’t need to ask your permission each time or pay you for this.

13. Governing Law and Venue (Which Laws and Courts Apply).

These Terms are governed by Texas law. If there’s a legal dispute about these Terms, it must be handled in the state and federal courts in Travis County, Texas. Both you and we agree to this location.

Note: The United Nations Convention on Contracts for the International Sale of Goods does not apply to this agreement.

14. Disputes (How We Resolve Disagreements).

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Travis County, Texas, unless the parties agree otherwise. The arbitrator’s decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Each party shall bear its own costs and expenses in connection with the arbitration, and the fees and expenses of the arbitrator shall be shared equally unless otherwise required by law.

15. Severability.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Force Majeure.

Neither you nor we will be held responsible for delays or failures to perform due to events outside our reasonable control (like natural disasters, wars, epidemics, government actions, labor disputes, or supply shortages).

However, this exception does NOT apply to:

  • Payment obligations;
  • Confidentiality requirements;
  • Data protection and security requirements; or
  • Compliance with laws and regulations

17. Notices.

Any notices required under this agreement must be in writing. Notices to you may be sent via email to the address associated with your account or by posting on our website. Notices to us should be sent via registered mail to our corporate address as specified on our website.

18. Updates to these Terms.

We may amend these Terms at any time. If we make any changes to these Terms, we will notify you by both (i) email or through our mobile application (sent to the e-mail address or other information specified in your account) and (ii) via the Product. Your continued use of the Products or Services after any modification to these Terms will constitute your acceptance of the new Terms. IF YOU DO NOT AGREE TO FUTURE CHANGES TO THESE TERMS, YOU MUST STOP USING THE PRODUCTS AND SERVICES AFTER THE EFFECTIVE DATE OF SUCH CHANGES.

19. Deletion of Your Information.

You may request deletion of your account and associated personal data at any time by contacting Customer Success at (844) 697-7528 or via email at support@reviver.com to request the applicable deletion.

Upon verification of your identity, we will delete your account and personal information within 30 days, except for:

  • Transaction records required for tax, accounting, or legal compliance (retained for seven (7) years as required by California law)
  • Information necessary to resolve outstanding disputes or claims
  • Aggregated or de-identified data that cannot be used to identify you
  • Information we are required to retain under applicable law.

Please note that account deletion will:

  • Terminate your access to all Services immediately
  • Cancel any active Service Plan Subscriptions (refunds subject to Section 3)
  • Remove your ability to access warranty service history
  • Delete your personalized settings and preferences.

For California residents: This right is provided under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). For more information about your privacy rights, including rights to know, delete, correct, and opt-out, please see our Privacy Policy at https://reviver.com/privacy-policy.